Will NEVER stay with this company again... | Candlewood Suites review from Midlothian, Virginia

1.0
Details
Reservations were made for a group at one location (Broad St) - they told me they were under renovation and needed to switch us to VA Center Commons location. We ended up only having 2 families come into town needing a room. The one family called to state they were having difficulties and wouldn't be there on Friday but would be there on Saturday. When they arrived, their reservations had been cancelled. No other locations had rooms available (?) so they had to drive back to NC (with a baby)! The second family got in their room, but found mildew and mold on the hand towels and towels! I stay in multiple hotel chains and I'm a rewards customer -- We will NEVER stay at another Candlewood Suites location!!! Travelers Beware!!
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#1597673 Review #1597673 is a subjective opinion of poster.

So unsatisfied | Candlewood Suites review from Richmond, Virginia

1.0
Details
I would never stay here again in my life. This hotel took money off my card Without authorization they also kick me out the hotel that same night I booked the room for no apparent reason. The management there sucks,they are liars, rude and very unprofessional!!! November 10
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#1400627 Review #1400627 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Problems with payment

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