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5.0
Details
Recently stayed at the Candlewood Suites in Baytown, Texas while on a vacation visiting family. When beginning to return home we realized we needed to put some luggage on top of the car. In order for us to secure it we purchased ratchet tie downs from a local store but...
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Review
#1595661 Review #1595661 is a subjective opinion of poster.
Service
Candlewood Suites Customer Care
Pros
  • Recliner
Cons
  • Small pool
Reason of review
Good customer service

No pool | Candlewood Suites review from Birmingham, Alabama

1.0
Details
No pool and no notifications of it being no pool
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Review
#1592342 Review #1592342 is a subjective opinion of poster.
Reason of review
No pool
Preferred solution
Price reduction

Room problems | Candlewood Suites review from Lenexa, Kansas

1.0
Details
Reserved a room cancel the wrong card was still charged this happened almost a month ago general manager stated card would be refunded and I have not heard from the general manager nor has our card been refunded. I called guest relations was on hold for 30 minutes and I waited for Management and then someone hung up in my face without even saying hello. The hotel swiftly took the cash off of our card but moving like a snail to refund it. The complaint is against the Lenexa Kansas location
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Review
#1583772 Review #1583772 is a subjective opinion of poster.
Cons
  • Professionally disrespectful to communication with customers
Reason of review
Problems with payment
Loss
$164
Preferred solution
Full refund
Tags
  • Annoyed

Issue not resolved | Candlewood Suites review from Detroit, Michigan

I spoke with someone 2 weeks ago and they were supposed to add my loyalty points to my account. I was told to wait 48 hours at the most and the points would be added to my account My points still aren’t added
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Review
#1582529 Review #1582529 is a subjective opinion of poster.

Unauthorized pin debt charge | Candlewood Suites review from Flushing, New York

2.4
Details
I gave the clerk my clc card and they asked for a debit / credit card for incidental, wound up charging my whole week to my debit card instead of my company lodging card
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Review
#1581507 Review #1581507 is a subjective opinion of poster.

Employee complaint | Candlewood Suites review from San Marcos, Texas

1.0
Details
I have already sent in a complaint and was told someone would call within 48 hours. No one has called. I have since received snap shots from another employee of the way the manager talks to all the employees. In it she telling the employee she has lost her mind and that is why she is the manager. I hope yall do something about this because she abuses employees.
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Review
#1579813 Review #1579813 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Work Experience or Job Application
Preferred solution
Get rid of the housekeeping manager before yall get sued because of abuse
1.0
Details
To whom it may concern. Yes I am not very happy with the service I had with Candlewood Suites In Bartlesville ok! I was supposed to stay from June 1st to July 1st. I was told the price was $64.99 but was charged more then that! When I first arrived the guy at front...
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Review
#1573708 Review #1573708 is a subjective opinion of poster.

Worst customer service ever!!! | Candlewood Suites review from Papillion, Nebraska

1.0
Details
Well I kept getting over charged and still got over charged each week! Was told $64.99 a day and was charged $74.99. I was charged for nights I didn’t stay! I had to go to a different room due to a bed bug was found. They wouldn’t change my bedding after three weeks Of being there do I reported them twice. I would like some of my money back due to I just left and went to a different hotel becuz the service was horrible! No one cared about the cleanliness of the room. I had to get my own towels none stop! Worse service ever! So if someone would please contact me about this issue it would be greatful! Thanks ! Don’t think I’ll ever stay there again.
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Review
#1573694 Review #1573694 is a subjective opinion of poster.

No air conditioning | Candlewood Suites review from Harris, Indiana

4.0
Details
I stayed 4 nights at your hotel in Mishawaka I was very dissatisfied with my experience the outside temperature was 85-90 during the day the air conditioner was not working properly in the room I had to go buy a fan to attempt to stay cool. I am a disabled person this was very uncomfortable for my wife and I. I was very disappointed the staff tired very hard to fix the issue. But we’re unable to solve the problem my account should be credited
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Review
#1572494 Review #1572494 is a subjective opinion of poster.
Pros
  • Room
Cons
  • Air conditioning
Reason of review
Bad quality
Loss
$430
Preferred solution
Price reduction
Tags
  • Annoyed
Reservation Confirmation # 21730398 This past weekend we had reservations at the Candlewood Suites in Philadelphia-Willow Grove. upon arrival, we were told that the hotel was overbooked and we were walked to the Four Points Philadelphia Northeast. We were told by the...
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Review
#1567495 Review #1567495 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1629
Preferred solution
Price reduction
Tags
  • Annoyed