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Candlewood Suites review in Lenexa, Kansas: Room problems

1.0
Details
Reserved a room cancel the wrong card was still charged this happened almost a month ago general manager stated card would be refunded and I have not heard from the general manager nor has our card been refunded. I called guest relations was on hold for 30 minutes and I waited for Management and then someone hung up in my face without even saying hello. The hotel swiftly took the cash off of our card but moving like a snail to refund it. The complaint is against the Lenexa Kansas location
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Review
#1583772 Review #1583772 is a subjective opinion of poster.
Cons
  • Professionally disrespectful to communication with customers
Reason of review
Problems with payment
Loss
$164
Preferred solution
Full refund
Tags
  • Annoyed

Candlewood Suites review in Detroit, Michigan: Issue not resolved

I spoke with someone 2 weeks ago and they were supposed to add my loyalty points to my account. I was told to wait 48 hours at the most and the points would be added to my account My points still aren’t added
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Review
#1582529 Review #1582529 is a subjective opinion of poster.

Candlewood Suites review in Flushing, New York: Unauthorized pin debt charge

2.4
Details
I gave the clerk my clc card and they asked for a debit / credit card for incidental, wound up charging my whole week to my debit card instead of my company lodging card
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Review
#1581507 Review #1581507 is a subjective opinion of poster.

Candlewood Suites review in San Marcos, Texas: Employee complaint

1.0
Details
I have already sent in a complaint and was told someone would call within 48 hours. No one has called. I have since received snap shots from another employee of the way the manager talks to all the employees. In it she telling the employee she has lost her mind and that is why she is the manager. I hope yall do something about this because she abuses employees.
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Review
#1579813 Review #1579813 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Work Experience or Job Application
Preferred solution
Get rid of the housekeeping manager before yall get sued because of abuse
1.0
Details
To whom it may concern. Yes I am not very happy with the service I had with Candlewood Suites In Bartlesville ok! I was supposed to stay from June 1st to July 1st. I was told the price was $64.99 but was charged more then that! When I first arrived the guy at front...
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Review
#1573708 Review #1573708 is a subjective opinion of poster.

Candlewood Suites review in Papillion, Nebraska: Worst customer service ever!!!

1.0
Details
Well I kept getting over charged and still got over charged each week! Was told $64.99 a day and was charged $74.99. I was charged for nights I didn’t stay! I had to go to a different room due to a bed bug was found. They wouldn’t change my bedding after three weeks Of being there do I reported them twice. I would like some of my money back due to I just left and went to a different hotel becuz the service was horrible! No one cared about the cleanliness of the room. I had to get my own towels none stop! Worse service ever! So if someone would please contact me about this issue it would be greatful! Thanks ! Don’t think I’ll ever stay there again.
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Review
#1573694 Review #1573694 is a subjective opinion of poster.

Candlewood Suites review in Harris, Indiana: No air conditioning

4.0
Details
I stayed 4 nights at your hotel in Mishawaka I was very dissatisfied with my experience the outside temperature was 85-90 during the day the air conditioner was not working properly in the room I had to go buy a fan to attempt to stay cool. I am a disabled person this was very uncomfortable for my wife and I. I was very disappointed the staff tired very hard to fix the issue. But we’re unable to solve the problem my account should be credited
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Review
#1572494 Review #1572494 is a subjective opinion of poster.
Pros
  • Room
Cons
  • Air conditioning
Reason of review
Bad quality
Loss
$430
Preferred solution
Price reduction
Tags
  • Annoyed
Reservation Confirmation # 21730398 This past weekend we had reservations at the Candlewood Suites in Philadelphia-Willow Grove. upon arrival, we were told that the hotel was overbooked and we were walked to the Four Points Philadelphia Northeast. We were told by the...
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Review
#1567495 Review #1567495 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1629
Preferred solution
Price reduction
Tags
  • Annoyed

Candlewood Suites review in Swatara, Pennsylvania: Understanding of hotel policy

The phone call didnt get though
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Review
#1563012 Review #1563012 is a subjective opinion of poster.

Candlewood Suites review: Jordan was very rude and didn’t help me at all I fact he called the police on me because he’s lazy and didn’t want to work

Jordan is a very rude and he called the cops and wouldn’t refund my money
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Review
#1553636 Review #1553636 is a subjective opinion of poster.
Service
Candlewood Suites Customer Care
Reason of review
Poor customer service