Latest review first
Candlewood Suites - Horrible Shut Down first floor guuted
Website doesn’t mention first floor is complete gutted! No entrance! Homeless man was standing at side door where we had to enter after driving 13 hrs! Dark Scarey no desk to check in but after walking all around construction debris a guy at card table I had to ask if he was check in! No welcome! Elevator strong pet urine! Room missing furniture no toilet working! No towels trash bags full of garbage up and down hallways! Gap in door could see light to hallway
Candlewood Suites in Mount Laurel, New Jersey - This hotel is full of bugs fleas and bedbugs
The pet policy states that no pet over 80 pounds and it's clearly pets there that weigh over 150 pounds it's pets in every room not just a Pacific floor the gm manager is very rude and disrespectful
Candlewood Suites in Richmond, Virginia - So unsatisfied
I would never stay here again in my life. This hotel took money off my card Without authorization they also kick me out the hotel that same night I booked the room for no apparent reason. The management there sucks,they are liars, rude and very unprofessional!!! November 10
Candlewood Suites in Durham, North Carolina - Treated unfair
I was going to check out yesterday and I had to wait on my ride at 1130pm and it was raining and I had a kidney biopsy and they told me I couldn't wait in the lobby and I am a regular customer and a man heard the conversation and was upset how I was treated and he paid for another night
Candlewood Suites - Bad service
Room full of ants accommodating not satisfied will never stay in recommend nobody
Candlewood Suites - Bad customer service ants in room
Our first night there we had ants all over night stand and some in bed when called manager to look at problem she put us in another room with a view small amt.deducted called another manager she gave me same response l have pictures of ants all around
Candlewood Suites - Good news! The hotel finally refunded our 1 night stay.
Glad its over. They did right thing! Stress from July is over. Very grateful.
We stayed at Goodlettsville, Tennessee a few nights in July 2018. I will never stay there again! They are liars and thieves. The first night no outlets or lamps were working, so Oscar, the manager, gave us a free night. He said he would refund $128.94 to my card. I...Read more
September 29th at the okc location on El rino. I booked a room the week prior for a surprise getaway for my husband's 30th birthday. We wanted to see bricktown and have a nice time away from the kids together. We got there and immediatly the guy behind the desk starts...Read more
Candlewood Suites - HORRIBLE CUSTOMER SERVICE
Room had a fowl odor and the air conditioner broke causing the carpet to be drenched when ask to move the manager/receptionist became very agitated expressing I was messing up her inventory my switching rooms because clearly inventory in more important than a quality stay. I was disscussing with my travel group and the manager Danielle decided to insert herself in our conversation once again was very rude and abrasive.
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