I had a horrific stay at the candlewood inn &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; suites @ arundel mills/BWI in Maryland. They charged me and my roommate so many different times and never gave us a clear answer on ANY of the charges.
They cleaned our room 2 times in the 4-5 months we were there. So blatantly annoyed and irritable if asked for a new room key or towels or shuttle. The front desk lady even went as far as ordering delivery from the same place as I ordered my food so that the shuttle driver wouldnt have to get out. After he said he would take me and then disappeared and avoided me for 20 minutes and she said its okay, Ill just order food and tell them to bring yours.
I told her I prefer to not wait and let my food get cold.
Fast forward, my last week. I let every front desk worker on every shift know that it would be my last week and to take my info out of the system, they kept passing me on to the next shift. My last day, I let Ms. Murell know that I would be leaving and to please take me out of the system and please do not charge me anymore FOR ANYTHING (they charged me all the time out of the blue, I was constantly asking them to refund me) she says okay thank you, I walk out the door and my phone alerts me that my account has been charged over $200.
So I walk straight back in she said it was a mistake and they she would refund it within a week or 10 days.
One week later Im charged over $200 again! For nothing!
Ive called corporate and asked for a refund me and they reassured me that the $400 something charge would be refunded but I still have not received it. They ( including the manager) took complete advantage of me and my roommate.
Hoping to receive it soon.
Product or Service Mentioned: Candlewood Suites Customer Care.
Monetary Loss: $500.
Preferred solution: Full refund.
Candlewood Suites Pros: Room was fine, Stove top for cooking.
Candlewood Suites Cons: Getting robbed, Poor manger, Unprofessional staff, Alot of damages that they are not fixing.
Location: 7051 Arundel Mills Circle, Hanover, MD 21076