Candlewood Suites Phone Numbers and Emails

Toll-Free Number:

  • (877) 226-3539

Customer Service:

  • (877) 226-3539


  • (770) 604-2000
    Americas office InterContinental Hotels Group

Locations Florida:

  • (305) 874-7000
    Miami Intl Airport - 36th St
  • (850) 435-4690
    Pensacola - University Area
  • (850) 597-7000

Locations North Carolina:

  • (919) 387-8595
    Apex Raleigh Area
  • (910) 333-0494
  • (252) 467-2550
    Rocky Mount
  • (919) 554-6901
    Wake Forest

Locations Texas:

  • (512) 428-5405
    Austin Airport
  • (281) 713-8989
    Houston - Kingwood
  • (361) 578-0236

Locations Virginia:

  • (703) 354-6300
    Alexandria West
  • (571) 659-9987
    Dumfries - Quantico
  • (703) 359-4490
More phone numbers and emails Less phone numbers and emails

Candlewood Suites Contact Information

Candlewood Suites Website:

Candlewood Suites Online Chat:

Corporate Office Address:

InterContinental Hotels Group
3 Ravinia Drive Suite 100
Atlanta, Georgia 30346-2149
United States
Edit Business Info

Candlewood Suites Rating Based on 70 Reviews

Rating details

more details
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability

Rating stats

Rating trend

Summary of Candlewood Suites Customer Service Calls

05:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Candlewood Suites Customer Service?

Staff Question:

  • “Horrible service”
  • “General manager kicked me out before my stay was over and has been charging my card everyday since I have first stayed there I was never told I'll be charged later on in my stay I was told the price and I paid for it”
  • “Very bad customer service”

Payments and Charges Question:

  • “Trouble with payments”
  • “Charged for room i didnt stay entire stay”
  • “Deposit not released”

Refund Question:

  • “Refund”
  • “My money has not been refunded to my card”
  • “Took my money , no refund still it's over a month also rude and hung up in my face”

Request for Information Question:

  • “Confirm reservation”
  • “Harassed need help”
  • “Information on hotel locations”

Product/ Service Question:

  • “I want to connect my PS4 to wifi”
  • “Connecting device to internet”
  • “My car was broken into.”

Employment Question:

  • “Former employee”
  • “Job verification”
  • “Proof of unemployment”

Return/ Replace Question:

  • “Incidental return”

Cards Question:

  • “My card was charged nut I was told that it was declined. they put smeone else in my reserved room I want my money back”

Activation/ Cancellation Question:

  • “Cancel”

Other Question:

  • “I have a complaint”
  • “Claim for racial profiling”
  • “To speak to someone”


Top Candlewood Suites Services

Manager, Customer Care, Sanitary Conditions

Candlewood Suites Pros and Cons

Pros: Room was fine, Stove top for cooking, Room, Drug test your employees, Recliner

Cons: Poor manger, Professionally disrespectful to communication with customers, Disrespectful staff, Manager did not resolve issues, Unprofessional attitudes and the high cost

Related Companies

Intercontinental Hotels Group, Holiday Inn, Holiday Inn Express Hotels, Staybridge Suites, Crowne Plaza


Candlewood Suites is a company that offers locations in hotels for travelers. Company ha s a wide network of hotels for everyone's need and tastes. It is very easy to find Candlewood Suites Hotel via company's web site. Customers have to fill in the form in order to find perfect location. Candlewood Suites offers studio suites, two-bed studio suites, one-bedroom suite. Every suit has fully-equiped kitchen, television with DVD player, comfort recliner, custom of home bedding collections, large workspace. Candlewood Suites has 200 hotels in United States and Canada. Company always has special offers section, and it can be a good chance to save your money.

Candlewood Suites reviews and complaints

Candlewood Suites is ranked 214 out of 1412 in Hotels and Resorts category

Payment Methods


Edit Description

Compare Candlewood Suites To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Holiday Inn
285 reviews
Extended Stay America
260 reviews
Wyndham Hotels And Resorts
619 reviews
Write a review
Do you have something to say about Candlewood Suites? What happened? What can we help you with?
Submit review Don't show this popup