Contact Information

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Candlewood Suites Chat:

Corporate Office Address:

InterContinental Hotels Group

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Summary of Candlewood Suites Customer Service Calls

05:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Candlewood Suites to Ask about:

Staff Question:

  • “Poor service”
  • “Complaint about manager”
  • “Room problems, smelling room, hot steaming water in toilets in 2 rooms, housekeeping can't won't stock, GM disregard of my disability, feeling unwelcome because of my emotional support animal, laundry done by.desk staff, super rude front desk employe”

Payments and Charges Question:

  • “Excessive charge”
  • “Over charged”
  • “Fraudlent charge”

Refund Question:

  • “My money has not been refunded to my card”
  • “No deposits back $500 total amd $40 parking fee refundded not there”
  • “Refund”

Employment Question:

  • “Proof of unemployment”
  • “Paycheck”

Product/ Service Question:

  • “Quality”
  • “I am a military guest at your Hopewell Va hotel and I wpuld like to remain anonymous and lldge a complaint about one of your housekeepers i think her name Mary she cleans my room, i witness her buying crack cocaine.”
  • “Nothing works.”

Request for Information Question:

  • “Hotel owner inquiry” , Review # 1626322

Other Question:

  • “Release of funds”
  • “Missing property”
  • “Customer support, conflict resolution”

Candlewood Suites Rating Stats

1.8 out of 5 stars
based on 40 reviews
See all 77 reviews

Rating trend


Top Candlewood Suites Services

Manager, Sanitary Conditions, Customer Care

Candlewood Suites Pros and Cons

Pros: Room was fine, Room, Recliner, Drug test your employees

Cons: Professionally disrespectful to communication with customers, Poor manger, Disrespectful staff, Small pool, Manager did not resolve issues


Candlewood Suites is a company that offers locations in hotels for travelers. Company ha s a wide network of hotels for everyone's need and tastes. It is very easy to find Candlewood Suites Hotel via company's web site. Customers have to fill in the form in order to find perfect location. Candlewood Suites offers studio suites, two-bed studio suites, one-bedroom suite. Every suit has fully-equiped kitchen, television with DVD player, comfort recliner, custom of home bedding collections, large workspace. Candlewood Suites has 200 hotels in United States and Canada. Company always has special offers section, and it can be a good chance to save your money.

Candlewood Suites reviews and complaints

Candlewood Suites is ranked 188 out of 1800 in Hotels and Resorts category

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