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1.8
Details
My first night staying at a Candlewood suites my truck got broken into in there parking. I walked down to the parking lot to get something out of my truck. To find not one but two of my windows busted out of my truck. I walked inside to ask if they have cameras on...
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Review
#1684125 Review #1684125 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Cons
  • Professionally disrespectful to communication with customers
  • Poor manger
  • Disrespectful staff
Reason of review
Poor customer service
Loss
$4
Preferred solution
Let the company propose a solution
Tags
  • Annoyed
  • Damage
  • Broken Glass

Excessive noise | Candlewood Suites in Cut Off, Louisiana

I was not offered any reduction in price for the sleepless nights and lack of respect. When notifying front desk of sounds of someone excessively stomping the floor above us, we were told that this was impossible as though we were making this up, they were either lying or the hotel is haunted. Either way we feel we should be refunded no less than 3 nights stay.
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Review
#1660776 Review #1660776 is a subjective opinion of poster.
Service
Candlewood Suites Manager

Employee complaint | Candlewood Suites in San Marcos, Texas

1.0
Details
I have already sent in a complaint and was told someone would call within 48 hours. No one has called. I have since received snap shots from another employee of the way the manager talks to all the employees. In it she telling the employee she has lost her mind and that is why she is the manager. I hope yall do something about this because she abuses employees.
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Review
#1579813 Review #1579813 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Work Experience or Job Application
Preferred solution
Get rid of the housekeeping manager before yall get sued because of abuse
I was calling to make a complaint. I am currently staying at your hotel located in Montgomery AL and for the past few nights have had to deal with cigarette smoke permeating my room. I made staff aware yesterday after it got so bad that I was getting congested & began...
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Review
#1487532 Review #1487532 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Poor customer service

Horrible | Candlewood Suites in Stillwater, Oklahoma

Was quoted a price charged almost triple. Hung up on by customer service. This has been the worst service I have ever received
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Review
#1487030 Review #1487030 is a subjective opinion of poster.
Service
Candlewood Suites Manager

So unsatisfied | Candlewood Suites in Richmond, Virginia

1.0
Details
I would never stay here again in my life. This hotel took money off my card Without authorization they also kick me out the hotel that same night I booked the room for no apparent reason. The management there sucks,they are liars, rude and very unprofessional!!! November 10
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Review
#1400627 Review #1400627 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Problems with payment

Good news! The hotel finally refunded our 1 night stay. | Candlewood Suites in Tampa, Florida

Glad its over. They did right thing! Stress from July is over. Very grateful.
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Review
#1379288 Review #1379288 is a subjective opinion of poster.
Service
Candlewood Suites Manager
1.6
Details
We stayed at Goodlettsville, Tennessee a few nights in July 2018. I will never stay there again! They are liars and thieves. The first night no outlets or lamps were working, so Oscar, the manager, gave us a free night. He said he would refund $128.94 to my card. I...
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Review
#1376860 Review #1376860 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund

Raciest manager she won't give me her name or corporate numb | Candlewood Suites in Midland, Texas

1.0
Details
Argument the maniger is rude racist remarks abd wont give ne her name ir corprate number i vould not get in with my key
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Review
#1294382 Review #1294382 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Poor customer service

Candlewood Suites Reviews

  1. 27 reviews
  2. 6 reviews
  3. 1 review
  4. 3 reviews
  5. 3 reviews
Candlewood Suites reviews
1.3
Details
Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 - Candlewood Suites
Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 - Candlewood Suites
Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 - Candlewood Suites
Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 - Candlewood Suites
For being a Candlewood Suites I'm real disappointed with our experience here. First night I checked in it was late close to midnight and had a real exhausted day. The overnight desk attendant Manny smiles welcomed me and asked how he could help me. I gave him my name...
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Review
#1036116 Review #1036116 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Poor customer service
Loss
$3640
Preferred solution
Full refund