I asked for a late checkout for the following day . At 11:45 am the front desk called and asked if i was checking out, I explained I asked for late checkout last night.
A few moments later the hotel manager called and told me to vacate the room because they were booked up. I told him I was waiting for my husband to get there.(20 minutes) He told me to wait in lobby. He then had 2 hotel employees come and remove me, my dog and all of my belongings to an unsecure lobby for everyone to see. I have never been so humiliated in my life.
I spent $3000.00 at this hotel and had a reservation for another 14 days. If late checkout was a problem they should have informed me when I asked for it.
Product or Service Mentioned: Candlewood Suites Manager.