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Rude front desk n manger wrong price | Candlewood Suites review from Austin, Texas

AFTER THE FRONT DESK ROLL HER EYES. N YELL N TELL ME WHAT SHE AIN'T GOING TO DO N TELLS ME THEIR NOT A SUPERVISOR ON HAND N SHE CAN'T HELP ME N HUFFING N PUFFING N TALKING DOWN N BACK SHE FINALLY GOES GET HIM N BY HIM NOT KNOW WHAT GOING ON HE DOES THE SAME THING SO I HEAR HIM SAY GIVE HER MONEY BACK CANCEL HER RESERVATION SO THAT'S WAT THEY DID N I CALLED UP THERE TO MAKE SURE I HEARD THEM RIGHT N THEY Was OVER THE PHONE BUT THEN MY BANK GAVE ME THE MONEY BACK TH ED N THEY TOOK IT AGAIN N NOW WON'T GIVE IT BACK N THEN WHEN I CALLED THE HEAD THEN U WANT TO CALL LIKE NOW U C POO NCERN
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1 comment
IHGCare
#643661

Dear Candlewood Suites Guest, Thank you for sharing your review and bringing this to our attention. We would like to address this concern further with you. Please email IHGCare@ihg.com referencing "Anonymous Pissed Consumer on twitter" also include your confirmation number and your contact information for follow up.

Thank you,

Brenda J.

eMedia Coordinator

IHGCare

Review
#404237 Review #404237 is a subjective opinion of poster.
Loss
$305
I stayed here on a one-night stay to get sleep (up for 48 straight hours). Upon check-in, the room was filthy and unsanitary. The pull-out bed / couch was filled with crumbs and dust, there were crumbs around the bed with thick dust piled along the bed skirt...there...
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1 comment
A. R
#631428

Contact the local health department

Review
#397245 Review #397245 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Loss
$130
Tags
  • Sleep

Candlewood suites weatherford texas

i travel for work doing retail construction jobs and i have to stay in hotels alot but my stay at this candlewood suite hotel has been aweful they do a weekly clean of the rooms and last Monday the house keeping came in and stripped all the linens from our beds and took them and after 5 hours they finally returned with them but no towels and i had to walk down and get towels then the following Thursday they cleaned my room and took the towels and never returned with them i had to go to the front desk and them up again the manager is rude but a few members of the staff are awesome i will be checking into another hotel if there is one more incident
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Review
#356097 Review #356097 is a subjective opinion of poster.
Service
Candlewood Suites Manager

No parking which resulted in $500 ticket | Candlewood Suites review from Baltimore, Maryland

I have been at the candlewood suites since November in Linthicum, Md because I am a travel nurse. I came in one night after 8pm. The front parking was completely filled. I drove around to the back trying to find a space. The hotel is in the process of renovating so there were several flats of items taking up many of the parking spots. After circling the hotel there were no spots since cars were parked on the curbs. The only spot left was in a dark area behind the building. I decided to park in a handicap spot behind the building since I was not going to park in a dark corner (a safety issue) because I was going to work the next morning early. The next morning there was a ticket on my car for $500. Candlewood suites needs to pay for this ticket because if something had happened to me in that darken area there would be a major lawsuit. I have already pit in a complaint with NO response. Melissa Moore Coldmel@aol.com
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3 comments
Anonymous
#438291

Don't hold your breath for a response, I emailed, called , wrote a letter and filed a complaint with the better business bureau (which candlewood suites did not respond to either) and two and a half years later have heard not one word. I will never stay at another inter continental property again or will anybody I know ever stay there!

Anonymous
#437187

he is right you deserve the ticket. it is not the hotels fault that your own arrogance and laziness that got you the ticket.

Anonymous
#437140

So you knowingly parked in a Handicapped spot when you were NOT handicapped? You deserve the ticket and i doubt they will pay a dime of your ticket.

As a traveling Nurse you should know better. What if a disabledperson needed the spot?

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Review
#300000 Review #300000 is a subjective opinion of poster.

Put super bowl before there guest's! | Candlewood Suites review from Livingston, New Jersey

Update by user Mar 01, 2012

Sadly to say Candlewood suites did\'nt help us out in anyway! The most important thing to them was the Superbowl and making money off of innocent people.My husband went to Indiana to work not the superbowl,it\'s hard times right now and we where trying to make some extra money ,but instead we lost alot of money because of candlewood suites!

We left 4 days early because the job finished 4 days early ,and candlewoood suites would not refund the for days they charged us 240 dollars,so they charged us 4 days that we where not there!.We will never stay ever in a candle wood suites!

The manager Phil when he would see me in the hallway he would turn around so quick and hide, and not once did they ever say hi,or hows everything going,or do you need something,egnored us completly! So sad :(

Original review posted by user Jan 30, 2012

Iam a very sad guest! Candlewood put super bowl first,before there guest so sad!I was taught from walmart customers come first!Candlewood needs lessons from walmart!So unfair just because of super bowl! What happened to making your guest's #1 and happy? I guess the money and super bowl is more important than your guest's!Charging us even when we are not there,we were coming back in a week!We can't help it if the job did'nt last the 29 days,but we were returning back within a week to finish the job and candlewwod was still making money,but candlewoood made it perfectly clear that super bowl comes first!!We will no longer stay at candlewoood suites!! Case#26905840 And we will tell everyone about candlewood suites being so unfair and not caring about their guest's!They need to explain there policies more clearly to there guests! I hate super bowl hate football because of super bowl i was treated badly :( I guess lesson learned!!
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1 comment
Anonymous
#500797

:cry :? :?

:? :? :? :?

:? :? :? :?

:? :? :?

:? :upset :upset :upset :upset :upset :upset :upset :upset :upset :upset :sigh :sigh :sigh :sigh :sigh :sigh :sigh

Review
#293071 Review #293071 is a subjective opinion of poster.
Loss
$2
I asked for a late checkout for the following day . At 11:45 am the front desk called and asked if i was checking out, I explained I asked for late checkout last night. A few moments later the hotel manager called and told me to vacate the room because they were...
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2 comments
Anonymous
#437643

Don't follow your feelings because they are wrong, and don't assume. I did ask for late check out and was told that would not be a problem (incompitent employees and management?). I didn't say the hotel was unsafe, I said standing in the lobby with all my stuff was unsecure and embarassing go back and read my comment before you are rude to people.

I only put this comment out there to warn other consumers.

I don't know why you would attack me regarding this matter. Find something better to do with your time.

Please leave me your name so I don't waste anymore time with your ignorant comments.

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Review
#167755 Review #167755 is a subjective opinion of poster.
Service
Candlewood Suites Manager