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To brag on the two hotels we stayed in | Candlewood Suites review from Houston, Texas

5.0
Details
We had a wonderful stay in Conway, AR and Houston, TX Candlewood Suites. Thank you for a lovely hotel.
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#1499594 Review #1499594 is a subjective opinion of poster.
The phone connection was horrible wherefore I had to disconnected. I was calling to make a complaint. I am currently staying at your hotel located in Montgomery AL and for the past few nights have had to deal with cigarette smoke permeating my room. I made staff aware...
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#1487532 Review #1487532 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Poor customer service

Horrible | Candlewood Suites review from Stillwater, Oklahoma

Was quoted a price charged almost triple. Hung up on by customer service. This has been the worst service I have ever received
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#1487030 Review #1487030 is a subjective opinion of poster.
Service
Candlewood Suites Manager

Horrible | Candlewood Suites review from Columbus, Ohio

1.0
Details
Paid cash for the hotel at check in , was also charged on debit card. Horrible customer service they did not want to help my situation at all
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#1478554 Review #1478554 is a subjective opinion of poster.

Horrible Shut Down first floor guuted | Candlewood Suites review from West Des Moines, Iowa

1.0
Details
Website doesn’t mention first floor is complete gutted! No entrance! Homeless man was standing at side door where we had to enter after driving 13 hrs! Dark Scarey no desk to check in but after walking all around construction debris a guy at card table I had to ask if he was check in! No welcome! Elevator strong pet urine! Room missing furniture no toilet working! No towels trash bags full of garbage up and down hallways! Gap in door could see light to hallway
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#1446968 Review #1446968 is a subjective opinion of poster.

This hotel is full of bugs fleas and bedbugs | Candlewood Suites review from Mount Laurel, New Jersey

1.3
Details
The pet policy states that no pet over 80 pounds and it's clearly pets there that weigh over 150 pounds it's pets in every room not just a Pacific floor the gm manager is very rude and disrespectful
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#1406767 Review #1406767 is a subjective opinion of poster.
Service
Candlewood Suites Sanitary Conditions

So unsatisfied | Candlewood Suites review from Richmond, Virginia

1.0
Details
I would never stay here again in my life. This hotel took money off my card Without authorization they also kick me out the hotel that same night I booked the room for no apparent reason. The management there sucks,they are liars, rude and very unprofessional!!! November 10
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#1400627 Review #1400627 is a subjective opinion of poster.
Service
Candlewood Suites Manager
Reason of review
Problems with payment

Treated unfair | Candlewood Suites review from Durham, North Carolina

4.4
Details
I was going to check out yesterday and I had to wait on my ride at 1130pm and it was raining and I had a kidney biopsy and they told me I couldn't wait in the lobby and I am a regular customer and a man heard the conversation and was upset how I was treated and he paid for another night
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#1399329 Review #1399329 is a subjective opinion of poster.

Bad service | Candlewood Suites review from Tulsa, Oklahoma

1.0
Details
Room full of ants accommodating not satisfied will never stay in recommend nobody
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#1398141 Review #1398141 is a subjective opinion of poster.
Service
Candlewood Suites Sanitary Conditions
Reason of review
Bad quality

Bad customer service ants in room | Candlewood Suites review from Tulsa, Oklahoma

1.0
Details
Bad customer service ants in room - Candlewood Suites review
Our first night there we had ants all over night stand and some in bed when called manager to look at problem she put us in another room with a view small amt.deducted called another manager she gave me same response l have pictures of ants all around
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Review
#1394503 Review #1394503 is a subjective opinion of poster.
Service
Candlewood Suites Sanitary Conditions
Reason of review
Bad quality